About Us
Our mission here at Top Tier is to help every small business owner. We do this by offering a price you can afford, software that you need to make more sales, and levels of support to help you through every part of your journey.
Four Levels of Support
1. Interactive Tutorials & Onboarding Self-Launchpad
The first level of support consists of interactive tutorials and our self-launchpad, designed to help users get started independently and navigate basic tasks.
2. Live Chat Support Agents
The second level involves our live chat support agents, who are available to assist with straightforward issues and provide quick guidance.
3. Upgraded Support via Zoom Calls
3. Upgraded Support via Zoom
For more complex problems, our live chat agents can escalate your case to a Zoom call with a dedicated expert to ensure thorough support.
4. Top-Tier Management Assistance
4. Top-Tier Management
When an issue requires specialized attention, it is escalated to our Top-Tier Management team to deliver a resolution with the highest level of care and expertise.
Four Levels of Support Means Your Never Alone
What They're Saying
Customer Testimonials
I had a really big problem, and I spent a few hours on the level one chat support. They walked me through all the answers to my problems, I was impressed they didn't give up.
It’s not just about staying organized, it’s about being prepared. I used to struggle to keep track of client interactions, but now I can pull up past conversations, and details with a couple of clicks. My calls feel so much more personal, and clients have noticed the difference.
You guys rock! Thank u so much! Very helpful indeed, Kathia helped me, most especially to Chester who finished my struggles, just wow! I hope to get you guys again when i have troubles at TTC